Making the Customer Happy is our Goal

In a time when customers have more choices than ever, why is it that many automotive dealerships don’t take the time to show their customers how much they appreciate their business? Today, it seems like there is an auto dealership on every corner offering some type of a vehicle incentive to drive business in the door. Every manufacturer make and model boast they are the best.

So how does the customer know what dealership really cares about their business?

At Chrysler Jeep Dodge City of McKinney, we truly care how our customers are treated, and the buying experience they receive. We don’t just want to sell a car, but we want to help our family of customers find the right vehicle that meets the needs of their family. As a matter of fact, before each customer at the McKinney automotive dealership leaves, they are able to give a complete detail of their experience at the dealership whether it is good or bad.

“I love that our customers can share their experience immediately. If they are happy, we love to hear the great things they say. If they are not 100% satisfied, we can address any issues they have before they even leave the dealership. We are not perfect all of the time, but we sure try to be” states Jim Proctor, General Manager of Dodge City of McKinney.

This extra attention to Dodge City of McKinney’s customer satisfaction seems to be working quite well. Below is an example of a review that one of the top sales people, Joe Ferguson received from a happy customer who purchased a new 2014 Dodge Challenger R/T.

ImageThese types of comments continue to happen at the North Texas dealership. Here is an example of a family who has been a loyal customer for years sharing their great car buying experience adding a new Jeep Wrangler to their personal fleet.

ImageNow, we are not going to say we create love but this picture says a thousand words. Brent Villarreal captured this couple’s happy moment after they purchased a new RAM truck. Listening and understanding the customers’ needs and desires is very important when it comes to helping client’s find the right vehicle for their family.

ImageDodge City of McKinney knows that people purchase vehicles to get to work, for fun, and out of necessity. However, when the customer below came in to purchase a vehicle for their daughter; we knew that the new Cherokee would be holding very precious cargo to and from their destination. We are happy to provide great customer service to inform and help everyone with their new cars, trucks or suv’s.

ImageTo see all of Dodge City of McKinney’s inventory by visiting the dealership located at 700 South Central Expressway in McKinney, Texas or by calling 972.569.9650. More information can be found on the website at http://www.dodgecityofmckinney.net. Capturing your happy moment is just an additional perk that the dealership loves to do!

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